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Product Review – Sanyo HEC-SA5000 Massage Chair Recliner
We present a review of the massage chair Sanyo model HEC SA5000. Our intention is to provide the chair buyer with an objective review and evaluation of the given massage chair. We use a 5 category system. Each category has equal weight. Each category can receive from 0 to 20 points. The points are then added together to give you a total score. These 5 categories cover the following: Warranty and Customer Service, Comfort/Ergonomics, Ease of Use, Features and Massage Therapy. This system provides us with a disciplined massage chair evaluation process. We hope this helps you find the best massage chair for your needs. The price of the HEC-SA5000 massage chair ranges from $3,000 to $4,000.
Warranty and Customer Service:
Let’s start at the company level and rate the warranty and customer service for Sanyo. Warranty coverage is a good measure of a manufacturer’s confidence in their product. Sanyo provides 1 year labor, 1 year spare parts and 1 year home service. Covers the roller mechanism for 3 years. For a company as big as Sanyo, the warranty is a bit weaker than we would expect. Sanyo has started offering in-home service, an important service upgrade to match others in the industry. They provide at least 1 year with in-home service. Overall, the customer service is competent. They have a national hotline with 24/7 service. Service clearance time is fine. Our rating in this category is 15.
Comfort and ergonomics:
When you think of a massage chair, you think of comfort and relaxation. The ergonomics of the chair design must be comfortable and fit the users. The SA 5000 has a nice look with triangular armrests. The armrests are well padded and comfortable. The side view of the chair is a bit plain under the armrest detail, which is a bit industrial in our opinion. The chair sits comfortably. The padded back pad is plush and soft to the touch. The headrest cushion can be adjusted to suit different users. The footrest is one area of concern as it cannot be adjusted or extended. Taller users may want to see how well they fit into the chair. This chair was originally designed for the Japanese market, so it is tailored to the target population. Our rating in this category is 15.
Ease of use:
We are always interested in how easy the massage chair is to use. There are more and more features and options, but manufacturers need to make it easier to use. Everyone wants the best that technology has to offer, but not at the expense of a steep learning curve. We like the remote control for the SA 5000. It’s a clean and simple design. There are 4 automatic programs with one-touch buttons. If you like the massage you are getting and the area, press the Program Memory button and the chair will remember it. It’s like having more automatic programs available. The side panel controls the lower body air system with individual controls for the lower body, calf, foot and thigh. Our ranking in this category is 18.
The main features of the SA 5000 are the stiffness detection sensor and the GK rollers. The stiffness detection sensor is based on lie detection technology. This sensor detects stress points on the entire back. Stiffness detection measures fatigue by tracking changes in your sweating and heart rate. This information is then entered into a computer and the software adjusts the massage programs to target areas of stiffness or tight muscles. GK Rollers are specially designed rollers that have the ability to perform a grip or grip massage. The GK roller technology “reaches out” and grabs you. This is especially effective for the neck and shoulder area. These rollers squeeze your shoulders and neck area, mimicking the grip and kneading of a professional masseuse. Our ranking in this category is 18.
SA 5000 comes with 4 automatic programs, 4 programs stored in memory, 4 manual massage techniques and 4 massage courses for targeted relief of stressed areas. You can choose from 5 roller width settings and 5 massage speed settings. 4 automatic full body courses include: Stiffness, Relaxation, Regeneration and Tenderness. Sanyo includes an exclusive multi-point shiatsu massage for legs and feet. The air system covers the lower body including the feet, calves and thighs. There are 24 airbags in total. The air-only comfort course includes a multi-point shiatsu massage that is applied to the lower body for a soothing lower body massage. There is also an ankle grip massage. The ankle grip massage is performed by holding a series of built-in airbags around the foot. Our ranking in this category is 18.
Overall, we rate the Sanyo SA-5000 84/100. The SA 5000 comes with many of the same technologies as the high-end Sanyo DR7700. The rear roller stroke is 28 inches compared to 31 inches on the DR 7700, but most of the same technology is in the SA 5000. The factory warranty is fine, and you may want to look into an extended warranty to match other manufacturers’ warranties. Range. The GK rollers are a nice feature to cover the neck and shoulders. The footrest would be more ergonomic for the US market if there was a built-in extension. If you are looking for a reclining massage chair in this category, the SA 5000 is the one you should check out.
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